Frequently Asked Questions
Everything you need to know about our sustainable apparel and services.
What is your standard shipping timeframe?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location and usually takes between 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your products ethically manufactured?
Yes, sustainability is at our core. We partner with certified factories that ensure fair wages, safe working conditions, and use recycled or organic materials whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Finisterre garments?
To extend the life of your clothing, we recommend washing at low temperatures (30°C), avoiding tumble dryers, and using eco-friendly detergents.
Do you offer a repair service?
We believe in making gear that lasts. We offer a dedicated repair service for our jackets and knitwear to help keep your favorite pieces in action for longer.